Terms of Service

April 28, 2026 (version 2026-04-28).

Throughout these Terms, "we", "us", and "our" refer to tcftefprep, the operator of TEF TCF Canada Practice, based in Ontario, Canada. "You" means the person who creates an account, makes a purchase, or otherwise uses the platform.

You accept these Terms by checking the acceptance box on the signup form or the checkout page, by creating an account, or by using the platform. We record the version of these Terms in effect at the time of your acceptance and the date and time you accepted them. The version of these Terms in effect at the time of a specific purchase governs that purchase.

TEF TCF Canada Practice is an independent exam-preparation platform for TEF Canada and TCF Canada candidates. We are not affiliated with, endorsed by, certified by, or acting on behalf of the official TEF or TCF examination bodies, test centres, language-assessment authorities, or any government department responsible for immigration or language certification.

If you do not agree to these Terms, do not use the platform. If you use the platform on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

You must be at least fourteen (14) years old to use the platform. If you are under the age of majority in your jurisdiction, you may use the platform only with the involvement and consent of a parent or legal guardian who agrees to be bound by these Terms on your behalf.

Some features require an account, including saved history, paid access, settings, and purchase verification. You agree to provide accurate registration information, keep it up to date, and keep your login credentials confidential. You may not create more than one account for yourself, transfer your account to anyone else, or allow another person to use your account.

You are responsible for activity that occurs through your account until you notify us in writing of any unauthorized use. We may suspend or restrict access if we believe an account is compromised, misleading, abusive, or being used in violation of these Terms or our Acceptable Use Policy.

The platform currently includes, among other things:

• Free preview access for selected listening, reading, and writing practice.
• Paid one-time plans (30-Day, 90-Day, Lifetime) that grant broader access to question banks, mock exams, dictation, writing tools, AI speaking practice, score reports, badges, and leaderboard features.
• Consumable AI-credit top-up packs used to power AI writing and speaking feedback.
• Account-based progress tracking, score summaries, study history, settings, and email-preference controls.
• Automated study tools including AI writing feedback, AI speaking grading, conversational practice, CLB and CEFR estimates, PDF-style progress exports, and practice reminders.

Features, limits, pricing, content coverage, plan packaging, and AI provider selection may change over time. We do not guarantee that every feature will remain available indefinitely or remain exactly as currently configured.

Paid access is offered as one-time purchases, not recurring subscriptions or auto-renewals. Current Plans include 30-Day Access, 90-Day Access, and Lifetime Access; AI credits are sold in topup packs. We may change pricing, packaging, or availability at any time for future purchases. Prices in effect at the time of your purchase apply to that purchase.

Prices are listed in Canadian dollars by default and may be displayed in other currencies based on geo-detection. Applicable taxes are added at checkout based on your billing address and tax rules applied by our payment processor. Payments are processed by Stripe; we do not store your full payment-card details on our own servers.

Time-limited Plans expire automatically at the end of the purchased access period and revert to the free tier; no refund or extension is owed for unused time after expiry. Lifetime Access means access for the lifetime of the product and your account, subject to these Terms, service availability, and any legal or technical limits.

We may refuse, cancel, or reverse access where required for fraud prevention, payment failure handling, sanctions or export-control compliance, or abuse investigation.

Refunds are governed by our Refund Policy, which forms part of these Terms. By purchasing a Plan, ticket, or credit pack, you accept the version of the Refund Policy in effect at the time of your purchase. The refund process described in that Policy is, subject to your statutory rights, your sole and exclusive remedy for any dissatisfaction with the educational outcomes, AI feedback quality, score predictions, or perceived value of the service.

Eligible users receive a unique referral code. When a referee creates an account using that code and completes a qualifying paid purchase, the referrer receives a referral reward in store credit, in accordance with the program rules in effect at the time. Store credit and referral rewards have no cash value, are not transferable, are not redeemable for currency, and are forfeited on account closure or termination.

If a referee purchase that triggered a referral payout is later refunded, charged back, or reversed, the corresponding reward will be clawed back from the referrer's store-credit balance. Any portion of that reward already withdrawn, redeemed, or applied to a subsequent purchase will be reversed and may be recovered as a debt. Self-referrals, fraudulent referrals, and referrals that violate the Acceptable Use Policy do not qualify for payout, and we may forfeit accumulated balances obtained through them.

Some features use automated AI systems to generate scores, level estimates, and feedback. These outputs are study aids only. They are not official marking, certified language assessment, predictions of how you will perform on an actual TEF or TCF exam, or guarantees of any educational, immigration, or employment outcome.

AI outputs can be incomplete, inaccurate, inconsistent, biased, or unavailable. You remain responsible for reviewing any feedback before relying on it. Do not submit highly sensitive personal information, government identifiers, payment-card numbers, or third-party confidential information in writing or speaking sessions. Your continued use of these features constitutes acceptance of these limitations.

You retain ownership of the content you submit, including writing responses, spoken responses and their transcripts, contact-form messages, referral submissions, and profile information (collectively, "Your Content"). You grant us a non-exclusive, worldwide, royalty-free, sublicensable license to host, reproduce, transmit, process, analyze, adapt, and display Your Content, and a perpetual right to use de-identified and aggregated forms of Your Content to operate, secure, evaluate, and improve the service.

You represent that you have the rights necessary to submit Your Content and that Your Content does not infringe third-party rights or violate applicable law. You are solely responsible for Your Content.

Use of the platform is also governed by our Acceptable Use Policy, which forms part of these Terms. Without limiting that Policy, you agree not to:

• Use the service in a way that violates any applicable law or regulation.
• Share your account, resell access, multiplex accounts, or help others bypass plan gates, free-tier limits, rate limits, or security controls.
• Copy, scrape, systematically extract, redistribute, mirror, or publicly post our question bank, audio recordings, sample answers, AI feedback, score reports, or other site content without our express written permission.
• Interfere with the platform, probe vulnerabilities, introduce malware, or attempt unauthorized access to other users, systems, or data.
• Use bots, headless browsers, scripted clients, or other automated tools to access the service in bulk, except where we expressly allow it.
• Submit unlawful, infringing, abusive, deceptive, or harmful content through writing tools, speaking practice, contact forms, referrals, or any other feature.
• Use AI feedback or model outputs to develop, train, or evaluate any product that competes with us.

The platform, including its software, design, branding, question banks, audio recordings, sample answers, AI feedback, score reports, exports, editorial content, and underlying datasets, is owned by us or our licensors and is protected by intellectual-property laws.

We grant you a limited, revocable, non-exclusive, non-transferable, non- sublicensable license to use the service solely for your personal, non-commercial study purposes in accordance with these Terms. No other rights are granted by implication, estoppel, or otherwise.

You acknowledge that unauthorized copying, scraping, redistribution, or public posting of our question bank, audio recordings, sample answers, or AI feedback would cause us harm that is difficult to quantify. As a genuine pre-estimate of damages, and not as a penalty, you agree to pay us liquidated damages of CAD $5,000 per question, audio file, or feedback record copied, scraped, redistributed, or posted in violation of these Terms, in addition to any other remedy available to us at law or in equity, including injunctive relief.

We rely on third-party service providers to operate parts of the platform, including:

• Stripe Payments Canada Ltd. for checkout, payment processing, tax calculation, refunds, and fraud screening.
• Anthropic, PBC for AI writing-feedback evaluation.
• Google LLC (Gemini API) for AI speaking-grading and conversational-practice replies.
• Groq, Inc. for audio transcription.
• Resend, Inc. for transactional and reminder email delivery.
• PostHog Inc. for product analytics.
• MongoDB, Inc. (Atlas) for application database hosting.
• Vercel Inc. for application hosting and content delivery.

The full list with the data each provider processes is published on our Sub-processors page. Your use of those third-party services may also be subject to their own terms and privacy policies. We are not responsible for third-party systems we do not control.

We may suspend, limit, or terminate access to the platform if you breach these Terms or our Acceptable Use Policy, misuse the service, create risk for other users, or if we need to address legal, operational, or security issues. On termination for breach, your account, study history, AI credits, store credit, and referral balances may be forfeited.

We may also modify or discontinue all or part of the service at any time. Where reasonably possible, we will give advance notice of material changes through in-product messaging, email, or the relevant legal page.

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND UNINTERRUPTED OR ERROR-FREE OPERATION.

We do not guarantee exam results, immigration outcomes, score equivalency accuracy, AI grading accuracy, or uninterrupted access. Practice scores, CLB and CEFR mappings, AI feedback, analytics, and recommendations are informational tools only.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUES, BUSINESS, GOODWILL, USE, DATA, OR EXAM OPPORTUNITIES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IF WE ARE FOUND LIABLE DESPITE THE PREVIOUS PARAGRAPH, OUR AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID TO US DURING THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) CAD $50.

The above limitations do not apply to liability for fraud, gross negligence, or wilful misconduct, or to any other liability that cannot be limited under applicable law. Quebec residents have the rights set out under articles 1474 and 1475 of the Civil Code of Québec, which prevail to the extent of any conflict.

You agree to indemnify, defend, and hold harmless tcftefprep and our officers, directors, employees, contractors, agents, licensors, and successors from and against any claim, demand, loss, liability, damage, fine, penalty, cost, or expense (including reasonable legal fees) arising out of or related to (a) Your Content, (b) your breach of these Terms, the Acceptable Use Policy, or any applicable law, (c) your misuse of the service, or (d) your violation of any third-party right. We will give you prompt notice of any indemnified claim, and you may participate in the defence at your expense; we may, in our discretion, assume control of the defence and settlement, in which case you will cooperate and provide reasonable assistance. This Section 17 does not apply to claims caused by our gross negligence or wilful misconduct.

Read this Section carefully. It affects your legal rights and provides for the resolution of most disputes between you and us through individual arbitration rather than court proceedings or class actions.

(a) Informal resolution. Before filing any claim, you and we agree to attempt to resolve the dispute informally for at least sixty (60) days after written notice of the dispute is delivered to support@tcftefprep.com.

(b) Binding arbitration. Except as set out in subsection (e) and subject to applicable law, any dispute, claim, or controversy arising out of or relating to these Terms, the Privacy Policy, the Refund Policy, the Acceptable Use Policy, the service, or the relationship between you and us will be resolved by final and binding arbitration administered by the ADR Institute of Canada, Inc. under its Arbitration Rules then in force. The arbitration will be conducted by a single arbitrator. The seat of arbitration is Toronto, Ontario. The arbitration will be conducted in English unless the parties agree otherwise.

(c) Class-action waiver.You and we agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator has no authority to consolidate more than one person's claims or to preside over any form of class or representative proceeding.

(d) Quebec residents. If you are resident in Quebec at the time the dispute arises, the agreement to arbitrate in subsection (b) and the class-action waiver in subsection (c) do not apply to you to the extent they are prohibited under Quebec consumer-protection law or under article 11.1 of theConsumer Protection Act (RLRQ c. P-40.1). Quebec residents may bring claims in the courts of the Province of Quebec.

(e) Carve-outs. Either party may bring an individual action in a court of competent jurisdiction for (i) injunctive or equitable relief to protect intellectual-property rights, confidentiality, or security, and (ii) claims within the monetary limits of a small-claims court (in Ontario, the Small Claims Court of the Superior Court of Justice). Nothing in this Section limits any right you may have to file a complaint with a regulator, ombudsman, privacy authority, or consumer-protection authority.

(f) Severability of this Section. If any portion of this Section 18 is held to be unenforceable, that portion will be severed and the remaining portions will continue to apply, except that if the class-action waiver in subsection (c) is held unenforceable as to a particular claim, that claim, and only that claim, will proceed in court rather than in arbitration.

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in that province, without regard to conflict-of-laws principles. Subject to Section 18, the courts of Ontario have exclusive jurisdiction, and you and we attorn to that jurisdiction. This choice of governing law does not deprive you of the protection of mandatory rules of the law of the country or province in which you have your habitual residence.

We will not be liable for any failure or delay in performance caused by events beyond our reasonable control, including acts of God, natural disasters, fire, flood, epidemic or pandemic, war, terrorism, civil unrest, sanctions or government action, network or power failures, denial-of-service attacks, supplier or sub-processor outages, or failures of the public internet.

Legal notices to us must be sent to support@tcftefprep.com. Notices to you may be sent to the email address on file for your account, posted in-product, or posted on the affected legal page; notices are deemed delivered when sent or posted.

We may update these Terms from time to time. When we do, we will post the updated version on this page and revise the "Last Updated" date and version. For material changes, we will give reasonable advance notice through in-product messaging or email. Your continued use of the platform after the updated version becomes effective means you accept the revised Terms. The version of these Terms in effect at the time of a specific purchase governs that purchase.

Entire agreement. These Terms, together with the Privacy Policy, the Refund Policy, the Acceptable Use Policy, and any checkout disclosures, are the entire agreement between you and us regarding the service and supersede any prior agreements between you and us about the service.

Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect.

No waiver. Our failure to enforce any right or provision of these Terms will not be a waiver of that right or provision.

Assignment. You may not assign or transfer these Terms or any rights under them without our prior written consent. We may assign these Terms and our rights and obligations under them without restriction, including in connection with a merger, acquisition, sale of assets, reorganization, or bankruptcy.

No third-party beneficiaries. These Terms do not create any third-party beneficiary rights.

Survival. Sections 8 (Referral Program clawback), 10 (Your Content license, with respect to content already submitted), 12 (Intellectual Property and Liquidated Damages), 15 (Disclaimers), 16 (Limitation of Liability), 17 (Indemnification), 18 (Dispute Resolution), 19 (Governing Law), 21 (Notices), and this Section 23 survive termination of these Terms or your account.

Language. The English version of these Terms is the controlling version. A French translation is provided for convenience. In the event of any conflict between the English and French versions, the English version prevails, except where applicable law (including the Charter of the French Language for Quebec residents) requires otherwise.

Questions about these Terms can be sent to support@tcftefprep.com or through our contact page.